How Ruby is using AI to create even better results for our customers

By Justin Lester

6 minutes to read

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How Ruby is using AI to create even better results for our customers

By Justin Lester

6 minutes to read

Join our smart marketers who get our best digital marketing insights,
strategies and tips deliverered straight to their inbox.

Name(Required)

The landscape of Artificial Intelligence (AI) is blossoming at an unprecedented rate. The past few months alone have witnessed groundbreaking developments in AI technologies, with programmes like ChatGPT and Google’s Bard leading the way.  

These developments are not just technological marvels – they are transforming industries, altering how we interact with the world and each other. Businesses are finding it increasingly essential to understand and integrate AI in their operations. If not, they risk becoming obsolete in the face of competitors who are embracing AI to optimise efficiency and innovate in ways previously unimagined. 

Ruby Digital recognises the sheer potential AI holds. As a forward-thinking company, Ruby is not merely trying to keep pace with the AI revolution; it aims to be at the forefront. Through extensive research, innovation, and adaptation, Ruby Digital is employing AI to optimise its services, ensuring our clients get nothing but the best. 

Definitions and FAQs 

1. AI (Artificial Intelligence)

AI stands for Artificial Intelligence, which refers to the capability of machines to mimic human cognitive functions such as learning, problem-solving, and decision-making. AI is being widely adopted across industries for automation, data analysis, and enhancing user experiences. 

2. ChatGPT

ChatGPT is an advanced language generation AI developed by OpenAI. It’s capable of engaging in conversation, answering questions, and creating human-like text. Businesses use ChatGPT for customer support, content creation, and more, as it can significantly streamline communication and information processing. 

3. Bard

Bard is an AI language model developed by AI21 Labs. Similar to ChatGPT, Bard is capable of generating human-like text and is used for a variety of applications including content creation, summarisation, and natural language processing tasks. Its capacity for understanding and generating complex content makes it valuable for businesses looking to enhance their content strategies.

4. Generative AI

Generative AI is a subset of Artificial Intelligence that focuses on creating new content or data that is similar to the data it has been trained on. This can include creating images, text, or even voice recordings. Generative AI, like ChatGPT and Bard, is particularly useful in content creation, as it can produce high-quality, original content in a fraction of the time it would take a human.

5. SEO (Search Engine Optimisation)

SEO stands for Search Engine Optimisation, which is the practice of increasing the quantity and quality of traffic to your website through organic search engine results. This involves optimising your website and content so that it’s more attractive to search engines, making it more likely to rank higher on search engine results pages (SERPs). AI is increasingly being used in SEO to automate tasks and provide deeper insights into search data. 

How Ruby Digital is Using AI to Enhance Day-to-Day Operations 

  • Enhance Communication 

Effective communication is a cornerstone of exceptional client service. Ruby Digital employs AI to take communication to the next level. The use of AI chatbots and language processing tools has not only streamlined communication but also enhanced the quality of engagement with clients.  

These tools facilitate instant responses to client queries, ensuring that customers feel valued and supported. Over and above this, AI helps to present complex data in an easy-to-understand format, which is crucial when communicating strategies and reports to clients. 

  • Improving Basic SEO Tasks 

The digital marketing realm has witnessed a dramatic transformation with the integration of AI. One of the areas where AI’s impact is palpable is in search engine optimisation (SEO). The ability of AI to process large data sets at an incredible speed has been a boon for SEO tasks.  

Tag Optimisation, for instance, is now achieved with precision and efficiency, ensuring content reaches the right audience. In addition, Content Planning has become more strategic as AI tools can predict trends and analyse competitor strategies. AI-powered tools also provide valuable keyword suggestions and ensure that the content is free of spelling and grammatical errors, which is essential for SEO. 

  • Improving on Social Performance Tasks 

The realm of social media is dynamic and requires constant innovation. Ruby Digital’s Social Team leverages AI to offer clients improved services. For instance, streamlined content creation is achieved through AI tools that suggest content ideas and even help in creating initial drafts. 

Additionally, AI’s ability to analyse vast datasets allows for enhanced targeting capabilities. Through audience analysis, AI helps in creating highly targeted campaigns that resonate with the intended audience. Data-driven strategic analysis, another benefit of AI, enables Ruby Digital to gauge the performance of social media campaigns and adjust strategies in real-time. This ensures that the campaigns are always aligned with the client’s goals and the ever-changing social media landscape. 

Creating a Technology Roadmap with AI 

To keep pace with the rapidly evolving AI landscape, Ruby Digital is committed to creating a technology roadmap that aligns with both current and future AI advancements. 

  • Embracing AI Integration 

Embracing AI goes beyond adopting new tools; it involves a holistic integration into existing systems and processes. By doing this, Ruby Digital is unlocking new capabilities that drive both operational efficiency and service quality. This includes automating repetitive tasks, enhancing data analysis, and employing generative AI models for content creation. The purpose is to make the business more agile and responsive to client needs. 

  • Evaluating AI Solutions 

As part of the roadmap, Ruby Digital conducts rigorous research and assessments to identify the most suitable AI technologies. This involves evaluating AI platforms based on functionality, scalability, and alignment with client objectives. With a plethora of AI tools available, selecting the right one is crucial to ensure it adds value to Ruby’s service offerings. 

  • Ruby Digital is Using AI to Enhance and Scale Client Reporting 

Accurate and insightful reporting is key to informing business decisions. Ruby Digital utilises AI to transform client reporting into a more streamlined and insightful process. 

  • Streamlining Data Analysis 

The sheer volume of data that digital marketing campaigns generate can be overwhelming. However, AI algorithms have made it possible to process and analyse this data efficiently. Ruby Digital leverages these algorithms to extract meaningful insights from vast datasets. These insights form the foundation of comprehensive reports that offer actionable recommendations. 

  • Customising Reports 

Every client is unique, and so are their reporting needs. AI-driven analytics enables Ruby Digital to create personalised client reports that are tailored to their specific goals and objectives. Automating the report generation process ensures that clients receive timely updates, allowing them to make data-driven decisions rapidly. 

  • Crafting Engaging Narratives with Generative AI 

One of the striking ways Ruby Digital has employed AI in client reporting is through the use of Generative AI in crafting narratives. These AI models are capable of turning bland statistics into engaging stories, making the reports more relatable and understandable for clients.  

 

Ruby Digital is Always Following the Trends and the Latest Information Around AI Development 

Ruby Digital’s integration of AI technology exemplifies its unwavering commitment to delivering exceptional client service. Through AI, Ruby has enhanced communication, optimised SEO tasks, and revolutionised client reporting.  

Not only has this led to more efficient operations, it’s also empowered clients with insights and tools to drive their businesses forward in this AI-dominated landscape. 

As the AI landscape continues to evolve, Ruby Digital remains dedicated to staying at the forefront of this revolution. Whether you’re a business owner looking to navigate the complexities of AI in search, or a marketer seeking to harness its power in digital campaigns, Ruby Digital is your partner in this exciting journey! 

With a combination of innovation, expertise, and a keen eye on emerging trends, Ruby Digital is poised to help its clients achieve new heights through the transformative power of AI.  

Written by Justin Lester

Justin is a successful entrepreneur who launched and exited two online startups by the age of 24.

He specialises in SEO and Paid Media services and played a critical role in developing cutting-edge marketing applications in the iGaming sector.

He founded Ruby Digital in 2011, which has won numerous awards and is recognised as having the 2nd highest culture score of any SME in South Africa.

Justin is committed to empowering communities with digital marketing skills and is an active member of the entrepreneurship community, sharing his knowledge and expertise as a guest lecturer at the University of Cape Town and serving on the board of the Entrepreneurs Organization Accelerator Program.